Terms of Service

Effective Date: May 25, 2026
Last Updated: May 25, 2026
IT Act 2000 GDPR CCPA Arbitration

1. ACCEPTANCE OF TERMS

1.1 Binding Agreement. By accessing, downloading, installing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in their entirety, you are prohibited from accessing or using the Service and must immediately discontinue all use.

1.2 Amendments. We reserve the right, in our sole discretion, to modify, amend, or replace these Terms at any time. Material changes will be communicated to you via in-app notification, email (if provided), or by updating the “Last Updated” date above. Your continued use of the Service after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must discontinue use of the Service and delete your account.

1.3 Electronic Agreement. These Terms constitute an electronic record within the meaning of the Information Technology Act, 2000 (India) and applicable laws. Your assent to these Terms is evidenced by your use of the Service and, where required, by clicking “I Agree” or similar acceptance mechanisms within the application.

2. DEFINITIONS

For the purposes of these Terms, the following capitalized terms shall have the meanings ascribed to them below:

“Account” means the registered user account created by you to access the Service.

“AI Insights” means any health-related suggestions, summaries, analyses, alerts, program adaptations, or other outputs generated by Orion AI based on your Health Information.

“Content” means any text, data, information, images, documents, or materials you upload, submit, store, or generate through the Service.

“Health Information” has the meaning ascribed to it in our Privacy Policy and includes any data you provide or generate pertaining to your physical or mental health.

“Orion AI” means the proprietary artificial intelligence model that powers the Service’s health analysis, insights, suggestions, and adaptive programs.

“User Content” means all information, data, text, images, documents, and other materials uploaded, submitted, or generated by you through the Service.

3. THE SERVICE

3.1 Description. PulseOrion is a purpose-built health AI platform. Orion AI processes Health Information you provide to generate AI Insights, health summaries, medication management, program adaptations, and family connectivity features. The Service is accessed through a mobile application and associated website.

3.2 Nature of the Service. The Service is an informational and care-coordination platform. It is NOT a licensed medical practice, healthcare provider, or regulated medical device. The Service does not provide medical diagnosis, treatment, prescription, or therapeutic intervention. All AI Insights are for informational purposes only.

3.3 Service Availability. We strive to maintain uninterrupted access to the Service but do not guarantee that the Service will be available at all times. The Service may be temporarily unavailable due to scheduled maintenance, upgrades, network disruptions, or circumstances beyond our reasonable control. We will make reasonable efforts to notify you in advance of planned downtime.

3.4 Modifications to the Service. We reserve the right to modify, suspend, or discontinue any aspect of the Service, in whole or in part, at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

4. MEDICAL DISCLAIMER

4.1 Not a Medical Device. The Service, including Orion AI and all AI Insights, is not a regulated medical device under the Food and Drug Administration (FDA), the Central Drugs Standard Control Organization (CDSCO), the European Medicines Agency (EMA), the Therapeutic Goods Administration (TGA), or any other regulatory body. The Service has not been cleared or approved by any such regulatory authority.

4.2 No Doctor-Patient Relationship. Use of the Service does not create a physician-patient, clinician-patient, doctor-patient, or healthcare-provider-patient relationship between you and PulseOrion, its operators, employees, contractors, or any affiliated healthcare professionals. No licensed medical professional is reviewing your Health Information through the Service unless explicitly stated otherwise.

4.3 Informational Purposes Only. All AI Insights, health summaries, suggestions, alerts, program adaptations, and other outputs generated by the Service are provided solely for informational and care-coordination purposes. They are not a substitute for:

• Professional medical advice, diagnosis, or treatment;
• Clinical judgment or decision-making by a qualified healthcare professional;
• Regular physical examinations, consultations, or follow-ups with a licensed physician;
• Emergency medical response or first aid.

4.4 Your Responsibility. You are solely responsible for all decisions you make regarding your health and healthcare. You should:

• Always verify AI-generated information with a qualified healthcare professional;
• Never disregard, delay, or avoid professional medical advice because of anything you read, see, or receive through the Service;
• Consult with your physician before starting, stopping, or modifying any medication, treatment, diet, or exercise program;
• Seek immediate emergency assistance if you believe you are experiencing a medical emergency.

4.5 Emergency. The Service is NOT designed for emergency use. If you believe you have a medical emergency, call your local emergency number immediately. Do not use the Service to attempt to contact emergency services. The SOS feature within the Service is an informational tool that may share your location and emergency card with trusted contacts; it does not contact emergency dispatch services on your behalf.

5. ELIGIBILITY AND ACCOUNT REGISTRATION

5.1 Age Requirements. You must be at least thirteen (13) years of age to use the Service. If you are between thirteen (13) and eighteen (18) years of age (or the age of majority in your jurisdiction), you represent that you have obtained the consent of your parent or legal guardian to use the Service, and such parent or guardian agrees to be bound by these Terms on your behalf.

5.2 Account Registration. To access the Service, you must create an Account by providing your phone number for OTP verification. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to maintain its accuracy.

5.3 Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials, including your phone number and any authentication tokens. You are fully responsible for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security at legal@pulseorion.app.

5.4 Account Suspension and Termination. We reserve the right to suspend or terminate your Account, in our sole discretion, with or without cause, including but not limited to violation of these Terms, extended inactivity, or conduct that we determine, in our sole judgment, is harmful to the Service, other users, or third parties.

6. USER RIGHTS AND OBLIGATIONS

6.1 License Grant. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial purposes.

6.2 User Content Ownership. You retain all right, title, and interest in and to your User Content. We claim no ownership over your Health Information or other User Content. For the sole purpose of providing the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to access, use, process, store, transmit, and display your User Content as necessary to operate, maintain, and improve the Service.

6.3 Prohibited Conduct. You agree not to, and not to permit any third party to:

• Use the Service for any unlawful purpose or in violation of any applicable local, national, or international law;
• Upload, submit, or generate false, misleading, or fraudulent Health Information;
• Attempt to reverse engineer, decompile, disassemble, or derive the source code of the Service or Orion AI;
• Interfere with, disrupt, or compromise the integrity, security, or operation of the Service;
• Circumvent any technological protection measures, access controls, or rate-limiting mechanisms;
• Use the Service to harass, abuse, stalk, threaten, or otherwise violate the legal rights of others;
• Submit Health Information about another individual without their explicit, informed consent;
• Use the Service for any commercial purpose without our prior written consent;
• Access or attempt to access any data or accounts that do not belong to you;
• Use any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission.

7. AI LIMITATIONS AND DISCLAIMERS

7.1 AI Accuracy. Orion AI uses machine learning models that may produce inaccurate, incomplete, or inappropriate outputs. AI Insights are probabilistic, not deterministic. They should not be relied upon as the sole basis for health decisions. You acknowledge that:

• AI models can produce errors, biases, hallucinations, or outputs that may appear plausible but are incorrect;
• AI Insights may not account for your complete medical history, genetic factors, environmental influences, or individual physiological variations;
• Orion AI may not be able to detect all health conditions, medication interactions, or clinical risks;
• AI-generated health information should always be reviewed and verified by a qualified healthcare professional.

7.2 No Guarantees. We make no representations, warranties, or guarantees regarding the accuracy, completeness, reliability, timeliness, or suitability of any AI Insights generated by the Service. THE SERVICE AND ALL AI INSIGHTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

7.3 Evolving Technology. Orion AI is continuously learning and evolving. AI Insights that were accurate at one point may become outdated as new clinical evidence emerges, as the model is updated, or as your health status changes. We are not obligated to update previously generated AI Insights.

7.4 Not a Substitute for Human Judgment. AI Insights do not replace professional clinical judgment, medical training, or human reasoning. You should always apply your own judgment and seek the opinion of qualified healthcare professionals when making health-related decisions.

8. SUBSCRIPTIONS, PAYMENTS, AND REFUNDS

8.1 Subscription Plans. Certain features of the Service may be offered on a subscription basis (“Premium Features”). Subscription plans, pricing, billing frequency, and feature availability are as described in the application at the point of purchase and may be modified from time to time upon notice to you.

8.2 Payment Processing. All payments for subscriptions are processed by RevenueCat, Inc., which acts as a wrapper around the Apple App Store and Google Play Store billing systems. PulseOrion does not collect, store, or process payment card information. Payment data is handled by RevenueCat and the applicable app store in accordance with their respective terms and privacy policies.

8.3 Auto-Renewal. Subscription plans automatically renew at the end of each billing period unless auto-renewal is disabled at least twenty-four (24) hours before the end of the current period. You may manage and cancel subscriptions through your app store account settings.

8.4 Refunds. Refunds for subscription payments are governed by the applicable app store’s refund policies (Apple App Store or Google Play Store). We do not process refunds directly. Please contact the applicable app store for refund requests.

8.5 Price Changes. We reserve the right to modify subscription prices upon thirty (30) days’ notice. Price changes will not affect your current billing cycle but will apply to subsequent renewals unless you cancel your subscription.

8.6 Free Trials. If the Service offers a free trial period, the terms of the trial will be communicated at the time of sign-up. At the end of the trial period, the subscription will automatically convert to a paid subscription unless you cancel before the trial expires.

9. INTELLECTUAL PROPERTY

9.1 PulseOrion IP. The Service, including but not limited to Orion AI, the PulseOrion name and logo, the “✦” mark, the application software, the design, layout, graphics, user interface, algorithms, machine learning models, and all related intellectual property rights, are owned by PulseOrion Health AI or its licensors. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited license expressly set forth in Section 6.1.

9.2 Feedback. If you provide us with any suggestions, feature requests, bug reports, or other feedback (“Feedback”), we may use such Feedback without any obligation to you. You hereby grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, incorporate, and commercialize any Feedback in connection with the Service.

10. THIRD-PARTY SERVICES AND INTEGRATIONS

The Service integrates with third-party services including but not limited to Firebase (Google LLC) for authentication, analytics, and push notifications; Supabase Inc. for database hosting; RevenueCat Inc. for subscription management; and Sentry (Functional Software Inc.) for crash reporting. Each third-party service operates under its own terms of service and privacy policy. We select providers who demonstrate compliance with applicable data protection standards and are contractually obligated to protect your data. We are not responsible for the acts or omissions of these third parties.

11. PRIVACY AND DATA PROTECTION

Your use of the Service is governed by our Privacy Policy, which explains in detail how we collect, use, store, process, share, and protect your Personal Data and Health Information. By using the Service, you consent to the data practices described in the Privacy Policy. Key provisions include:

• You own your data. We do not claim ownership over your Health Information;
• We do not sell your data. Your Personal Data and Health Information are never sold, traded, or used for advertising;
• You can delete your account at any time, which initiates permanent deletion of all associated data in accordance with our retention schedule;
• Data protection. We implement encryption at rest and in transit, strict access controls, and regular security audits.

12. LIMITATION OF LIABILITY

12.1 Disclaimer of Warranties. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, AI INSIGHTS, AND MATERIALS AVAILABLE THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12.2 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PULSEORION, ITS OPERATORS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO:

• Decisions or actions taken based on AI Insights or other information obtained through the Service;
• Delayed, missed, or misdirected notifications, reminders, or alerts;
• Loss or corruption of data;
• Service interruptions, downtime, or unavailability;
• Unauthorized access to or use of your Account or data;
• Any damages resulting from errors, omissions, or inaccuracies in AI Insights;
• Personal injury or property damage of any kind arising from your use of the Service.

12.3 Total Liability Cap. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

12.4 Applicability. The limitations and disclaimers in this Section 12 apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages, and even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you to the extent prohibited by applicable law.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PulseOrion, its operators, directors, officers, employees, contractors, agents, and affiliates from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Service in violation of these Terms;
• Your User Content, including any false, misleading, or unauthorized Health Information;
• Your violation of any applicable law or regulation;
• Your infringement of any third-party rights, including privacy, data protection, or intellectual property rights.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

14. TERMINATION

14.1 Termination by You. You may terminate these Terms and delete your Account at any time through the application’s settings. Upon termination, your right to access and use the Service immediately ceases, and your User Content will be deleted in accordance with our Privacy Policy’s retention schedule.

14.2 Termination by Us. We may suspend or terminate your Account and access to the Service at any time, with or without cause, including but not limited to:

• Violation of these Terms or any applicable law;
• Conduct that we determine, in our sole discretion, is harmful to the Service, other users, or third parties;
• Extended period of inactivity;
• Failure to pay applicable subscription fees;
• Upon your death or incapacity.

14.3 Effect of Termination. Upon termination, all licenses granted under these Terms immediately expire. Sections 9, 12, 13, 16, 17, 19, and 20 shall survive any termination of these Terms.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, without regard to its conflict of laws principles.

15.2 Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve the dispute informally by contacting us at legal@pulseorion.app. Both parties agree to negotiate in good faith for a period of thirty (30) days before pursuing any other remedy.

15.3 Arbitration. If the dispute cannot be resolved informally within thirty (30) days, the dispute shall be finally and exclusively resolved by binding arbitration conducted in India in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator. The language of arbitration shall be English. The award of the arbitrator shall be final and binding on both parties.

15.4 Class Action Waiver. YOU AND PULSEORION AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION OR SIMILAR PROCEEDING AGAINST PULSEORION.

15.5 Jurisdiction. Subject to the arbitration provisions in Section 15.3, the courts in India shall have exclusive jurisdiction over any matters relating to these Terms.

16. FORCE MAJEURE

PulseOrion shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, earthquakes, floods, fires, epidemics, pandemics, war, terrorism, civil unrest, riots, embargoes, acts of civil or military authorities, strikes, labor disputes, network outages, power failures, failures of telecommunications infrastructure, governmental actions or restrictions, interruptions in third-party services (including cloud infrastructure providers, payment processors, and authentication services), or any other event that is unforeseeable, unavoidable, and beyond the reasonable control of the affected party.

17. EXPORT COMPLIANCE

You represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to applicable economic sanctions or trade embargoes. You agree to comply with all applicable export control and economic sanctions laws and regulations.

18. ENTIRE AGREEMENT AND SEVERABILITY

18.1 Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire and exclusive agreement between you and PulseOrion regarding the Service, and supersede all prior or contemporaneous agreements, representations, warranties, understandings, and communications, whether written or oral, relating to the subject matter hereof.

18.2 Severability. If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect.

18.3 Waiver. The failure by PulseOrion to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, and our rights under these Terms shall survive any such failure.

18.4 Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms freely without restriction.

19. NOTICES AND COMMUNICATIONS

We may provide notices to you through the application (via in-app notifications), email (if you have provided an email address), or by posting notices on our website. You agree that all communications we provide electronically satisfy any legal requirement that communications be in writing. You may contact us for legal notices at legal@pulseorion.app.

20. CONTACT INFORMATION

For questions, complaints, or inquiries regarding these Terms, please contact us at the following designated points:

India

© 2026 PulseOrion Health AI. All rights reserved.  ✦  PulseOrion